Digital Address Verification — A rebuild, with circuit breakers.
Legacy address verification relied on manual physical checks — 4 to 5 day turnaround, ₹500-800 per candidate, constant SLA breaches. The rebuild had to run 24 hours a day without blinking.
The fix was an event-driven microservice with a smart multi-channel cascade — email first, then WhatsApp, then SMS, then an AI-placed phone call — with circuit breakers on each. Distributed locks on Redis made sure no two workers picked the same candidate. Idempotency keys made retries safe. EXPLAIN-guided index work shaved 45% off average query latency.
Result: TAT collapsed from 5 days to 1 day, per-candidate cost fell from ₹500-800 to ₹200-300, and the team started saving ~₹6L every month.